FAQ

These are some of the questions our studio often gets, so please read on:
 
When I order online, how long will it take to receive my order? All pieces are created by hand at our studio in Copenhagen, Denmark, then packed. Allow two weeks for delivery of domestic orders, three weeks for international. Orders are shipped to the address you give us. Jannie Baltzer is not responsible for delays caused by FedEx, or replacement of lost orders submitted with incorrect delivery information. If you have delivery questions about a specific order please email us at info@janniebaltzer.com
 
I just discovered Jannie Baltzer and would like to buy a headpiece, but I'm getting married next week! I noticed that your headpieces take at least two weeks to arrive, what can I do? If you urgently need a headpiece please email the studio to discuss the option of rushing your item. Depending on the item you want, we may be able to satisfy your request. Please expect to pay a rush shipping fee.
 
What is the best way to reach you? We are a very small studio and often can’t make it to the phone, if we are tangled up in the feathers. The best way to reach us is always by emailing us at info@janniebaltzer.com with as much information as you have. It might take us a day or two to get back to you, so be patient, but trust us, we want you to have hair accessories too!
 
I really like one of your headpieces – can I order one excatly the same? Each headpiece made at our studio is hand-made using vintage jewellery, and therefore is unique and one of a kind. Due to the fact that each headpiece is created by hand, you should expect slight variations from the original presented on the website.
 
What is the shipping cost? Domestic shipping € 8.00.
Europe € 20
Rest of the world -a fixed fee € 26

How do I return an item? During the 14 days following the delivery of your order, you may request a refund of items, which you must return to us in perfect condition and accompanied by the original invoice. Shipping charges on returned merchandise are at the customer’s expense. If you do not contact us within 14 days after receiving the goods, you lose the right replacement. Returned products will not be accepted if:
- The product have been used and Jannie Baltzer stickerseal is broken.
- You have tried to repair a defective products.
- The product is not complete.
 
How do I exchange an item? During the 14 days following the delivery of your order, you may request an exchange of items, which you must return to us in perfect condition and accompanied by the original invoice. Items must be returned to the following address:

Jannie Baltzer
Islands Brygge 30B, 7th floor
2300 Copenhagen S
Denmark
Tel +45 23435393