Terms & Conditions

Welcome to www.janniebaltzer.com

When you are shopping on our webshop, you are automatically accepting our terms & conditions. Therefore, we recommend that you read the following carefully before placing your order.

PRICING POLICY
All prices are shown in Euro. Prices do not include delivery charges. Orders may be subjected to local taxes and/or import duties at your own expense.

PAYMENT
We accept the following credit- and debit cards: Visa, Mastercard, Maestro, Visa Electron, American Express, JCB and Diners Club.

SHIPPING AND HANDLING
Your order will be dispatched within 2 weeks from the time you place your order. When your order has been dispatched, you will receive your tracking number by e-mail. Orders are not shipped on weekends and holidays. Some delays can occur during busy periods and public holidays. JANNIE BALTZER COPENHAGEN can not be held liable for any delays with the shipping company or local customs.
If you need a rush order – please email info@janniebaltzer.com. Shipping Europe €20 Shipping Rest of World €30
We always ship with FedEx to ensure, that your parcel arrives safely at your house

RETURN & EXCHANGE
You have to let us know no later that 14 days after ordering, that you want to return an item. You will then have 14 days to send it back to us. We do not accept items that have been altered, or washed, and without the tag. The return tag must also be attached. Without the return tag we do not accept returns. When we have received the returned items, they will undergone a quality control and decide if the customer should have the full amount back. We only credit the card that was used to purchase the items, in that way we can limit the use of stolen credit cards. In case of a bank transfer please remember to submit the registration number and account number. Please keep your postage receipt as a proof that the package was sent. You are responsible for the return expenses. Please ship your item back to us: Lis Frederiksen, Santa Theresa de Avila 14, 29788 Frigiliana, Malaga, Spain